Frequently Asked Questions

13:00'a kadar verilen siparişler aynı gün kargoya teslim edilir. Orders with payment confirmed after this time will be shipped on the next business day.

Your orders are delivered to your address with the assurance of Aras Kargo.

When your order is shipped, you will be sent an order number in the format VS-YYMMDD-NNNNNN and shipment tracking information. You can view the current status with your order number and e-mail address on the Order Tracking page.

Shipping is free for orders of 1.000 TL and above. For orders below this amount, a shipping fee of 85 TL is applied.

Current shipping fee information regarding the return process is available on our Returns and Exchanges page; We will inform you when the process starts.

Yes. If the number does not match, we can replace it with the number you want after you deliver the product to us in accordance with the return conditions.

The product must be unused, unwashed and with its original box/tag. You can initiate the return process by contacting customer services with your order number.

You can request a refund or exchange within 14 days from the date you received the product, without giving any reason. For details, you can see our Returns and Exchanges page.

Your payments are processed over an encrypted (SSL) connection; Your card information is not stored on our site. For details, you can see our Payment Options page.

When you enter your coupon in the discount code field at checkout and apply it, the amount will be reflected in your order summary.

An e-Archive Invoice is issued for your orders. You can view and download your invoice with your order number and e-mail address from the Order Tracking page.

You can pay with Credit/debit card (with 3D Secure) ve money transfer/EFT. For detailed information about all payment options, you can review our Payment Options page.

For products and numbers that are out of stock, you can fill out the "Let us know when it arrives" form on the product page and be notified by e-mail when the product is in stock.

Yes, all our products are covered by warranty against manufacturing and material defects. For details, you can review our Warranty page.

Wipe clean with a damp, soft cloth.

Our women's models come in 35-42 and our men's models come in 39-46 EU numbers. There is a detailed size table on each product page so that you can choose the most suitable size for your foot.

Your personal data is processed and protected within the scope of KVKK No. 6698. For detailed information, you can review our KVKK Information Text and Privacy Policy pages.

Yes, you can order without being a member. Once you become a member, you can view your order history and you will not have to re-enter your information for your next purchases. For membership conditions, you can review the Membership Agreement.