General
As VANILLA SHOES, we attach importance to the privacy of our customers. This Privacy Policy explains how the personal data we collect through our site is processed.
Information Collected
When placing an order or becoming a member, data such as your name-surname, address, telephone, e-mail and payment information are processed by us.
Purpose of Use of Information
This information; It is used to create your orders, ensure delivery, billing, customer service and fulfill legal obligations.
Sharing with Third Parties
Your information is shared with relevant service providers only to the extent necessary for the delivery of your order (courier companies) and the processing of payment (payment infrastructure providers); It is not shared with third parties for marketing purposes.
Live Support and Site Assistant
When you use the chat assistant or live support on our site, the messages you write, any order number and contact details you share in the chat, your IP address and the approximate location derived from it (city/country), your browser and device type, the last pages you visited during the chat and your cart total are processed in order to answer your questions, support you with your order, measure service quality and prevent misuse.
This information is seen only by authorised store staff and is not shared with third parties. The assistant does not send your messages to any external artificial intelligence or software service; replies are generated by our own store systems. Chat contents and this information are anonymised within 90 days at the latest.
Account Security
To protect your account, the password you use when signing in or setting a new password is checked against known data breaches. Your password and its full hash are never sent anywhere; only the first 5 characters of the password hash are used to query the Have I Been Pwned (Pwned Passwords) service. If your password has appeared in a breach, you will be asked to change it.
Data Security
Your personal data is protected against unauthorized access by appropriate technical and administrative measures.
Your rights
For your rights under the Personal Data Protection Law No. 6698KVKK Information TextYou can review and contact us using the information below.
Communication
VANILLA SHOES — Beylikdüzü OSB Mah. Karanfil Cad. No:23 İç Kapı No:6, Beylikdüzü / İstanbul · E-mail: info@vanillatr.com
