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Returns and Exchanges

Return and exchange conditions for the products you purchase.

Return or exchange within 14 daysYou can request it from the delivery date.
Unused and in the original boxThe product must be unwashed and with its label.
Refund to your payment methodApplies to approved returns.

You can send us the products you purchased from Vanilla Shoes within 14 days from the delivery date to request a refund or exchange.

The product must be unused, unwashed and in its original box/tag.
For your return request, contact our customer service with your order number.
The cost of approved returns will be refunded in accordance with your payment method.

Vanilla Shoes — Beylikdüzü OSB Mah. Karanfil Cad. No:23 İç Kapı No:6, Beylikdüzü / İstanbul · Tel: 0544 349 26 22 · E-mail: info@vanillatr.com

Seller information

Company name: RUNNİX AYAKKABI SAN.VE DIŞ TİC.A.Ş.
Address: Beylikdüzü OSB Mah. Karanfil Cad. No:23, İç Kapı No:6, Beylikdüzü / İstanbul
Phone: 0544 349 26 22
E-mail: info@vanillatr.com
Tax office / number: BEYLİKDÜZÜ / 7351639959
MERSIS: 0735163995900001
KEP: runnixayakkabi@hs01.kep.tr