Our Warranty Commitment
All shoes you purchase from Vanilla Shoes are covered by a 2-year limited warranty against defects in manufacturing and materials.
Warranty Scope
- Sole and seam separations
- Accessory defects (buckle, zipper, lace holes)
- Material that wears out prematurely under normal use
Things Excluded from the Scope of Warranty
- Normal wear and tear
- Damage caused by misuse or neglect
- Products purchased from unauthorized sellers
Making a Warranty Claim
Write to us with your order number and photos showing the problem. Our team will get back to you within 1 business day.
